We offer free shipping in the U.S. on orders over $100. If your order is under $100, we simply pass the exact shipping rate we have onto you! Processing orders is 1-2 business days and delivery can take 3-5 business days depending on your location via USPS.
Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to a third party logistical carrier, that being USPS or DHL. USPS and DHL are both businesses and are the other entity involved in the transactional process. Sadly, we don't have any ability to coordinate each delivery, although we wish we could, and we rely on another company. We can't be accountable for the mistakes or errors of a third-party.
For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.
If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.