privacy policy

Last updated: May 19, 2026

At Bella Coco, we care about your privacy as much as we care about your skin. This policy explains what information we collect, how we use it, and the choices you have.

1. WHO WE ARE

Bella Coco Skin, based at 285 W Wieuca Rd NE, PMB #4201, Atlanta, GA 30342, USA. We can be reached at info@bellacocoskin.com.

2. INFORMATION WE COLLECT

a) Information you give us directly:

• Name, email address, shipping address, billing address, phone number
• Payment information (processed securely through our payment partners — we never see or store your full card details)
• Order history and product preferences
• Communications you send us (emails, chat messages, social media DMs)
• Account info if you create one (password, profile details, wishlists)
• Survey or review responses

b) Information we collect automatically:

• IP address, browser type, device info, operating system
• Pages you view, time spent, click patterns
• Referring website
• Location data (general — country, region, city)
• Cookies and similar tracking technologies (see Section 6)

c) Information from third parties:

• Payment confirmation from Stripe, Shop Pay, PayPal, Afterpay, Sezzle
• Shipping updates from USPS, UPS, FedEx
• Social media data when you interact with our content
• Marketing analytics from Meta, Google, TikTok, Pinterest

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Fulfill your orders (processing payment, shipping, sending confirmations and tracking)
• Manage your account (password resets, order history, preferences)
• Communicate with you (order updates, customer support responses, shipping notifications)
• Send marketing emails (only if you’ve subscribed — you can unsubscribe any time)
• Improve our products and Site (analytics, customer feedback, A/B testing)
• Personalize your experience (product recommendations, relevant offers)
• Detect and prevent fraud (suspicious activity monitoring, account security)
• Comply with legal obligations (tax records, regulatory requirements)

4. WHO WE SHARE INFORMATION WITH

We do NOT sell your personal information. We share data only with trusted partners who help us run our business:

• Shopify — our e-commerce platform (hosts the Site, processes orders)
• Payment processors — Stripe, Shop Pay, PayPal, Afterpay, Sezzle (handles your payment securely)
• Shipping carriers — USPS, UPS, FedEx (delivers your order)
• Email marketing — Klaviyo or Shopify Email (sends our newsletters, only with your consent)
• Analytics — Google Analytics, Shopify Analytics, Meta Pixel (helps us understand site performance)
• Customer service tools — Gorgias, Zendesk, or similar (if applicable)
• Legal/professional advisors — accountants, lawyers, regulators (only when legally required)

All third parties are contractually required to protect your data and use it only for the services they provide to us.

5. WHAT WE DON’T DO

• We don’t sell your data to third parties
• We don’t share your data with advertisers without your consent
• We don’t store your full payment card information
• We don’t use your data to make automated decisions about you

6. COOKIES & TRACKING

We use cookies and similar technologies to:

• Keep you logged in
• Remember items in your cart
• Show you relevant content
• Measure how the Site is being used
• Run targeted ads on Meta, Google, and other platforms

You can manage cookies through your browser settings. Disabling cookies may affect your ability to use the Site fully (e.g., your cart may not save).

7. EMAIL MARKETING

If you subscribe to our newsletter, we’ll send you updates about new products, sales, restocks, and brand content. You can unsubscribe at any time:

• Click “unsubscribe” at the bottom of any email
• Email us at info@bellacocoskin.com
• Update your preferences in your account

8. YOUR RIGHTS

Depending on where you live, you may have rights under privacy laws:

California residents (CCPA):
You have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the “sale” of your personal information (we don’t sell it, but you still have this right)
• Not be discriminated against for exercising these rights

EU/UK residents (GDPR):
You have the right to access, correct, delete, or port your data, as well as object to or restrict our processing of it.

To exercise any of these rights, email info@bellacocoskin.com with the subject line “Privacy Request.” We’ll respond within 30 days.

9. DATA SECURITY

We use industry-standard security measures including SSL encryption, secure payment processing, and limited access to your data. However, no system is 100% secure. We cannot guarantee absolute protection but we will notify you promptly if a breach affects your data.

10. DATA RETENTION

We keep your information only as long as needed:

• Order data: retained for 7 years for tax and legal purposes
• Account data: retained as long as your account is active, plus 2 years after closure
• Marketing data: retained until you unsubscribe, plus 30 days

11. CHILDREN’S PRIVACY

Our products are intended for adults 18+. We do not knowingly collect data from anyone under 13 (or under 16 in the EU). If we learn we’ve collected such data, we’ll delete it. If you believe a child has provided us information, please contact info@bellacocoskin.com.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The “Last updated” date will reflect any changes. Significant changes will be communicated by email or through a notice on our Site.

13. CONTACT US

Questions about your privacy or this policy?

Email: info@bellacocoskin.com
Mail: Bella Coco Skin, 285 W Wieuca Rd NE, PMB #4201, Atlanta, GA 30342